YONI-TECH PRIVACY POLICY

1. Introduction

The protection of your privacy is important to Jiaxing Optimal IT Co., Ltd. and its affiliates, (hereinafter, “YONI-TECH”, “we” or respectively “us” / “our”). Jiaxing Optimal IT Co., Ltd. including its corporate affiliates, (“YONI-TECH,”“we,”“our”） is a global provider of cloud communications that offers various services.we offer a complete and fully-configured unified communications solution for the delivery of end-to-end communications.We also provide our communications services in programmable modules delivered via APIs, enabling our customers to incorporate these services into their own applications to serve their own customers.

This Privacy Policy applies to our customers, prospective customers, our customers (both direct and indirect), job applicants, current and former employees, contractors, visitors to our company websites,and recipients of our e-mail communications.

When you use our websites or our services, you acknowledge and understand that YONI-TECH will collect, use, and share your information, as we describe in this Privacy Policy.

If you do not agree with this privacy policy, you must not use the Services.

This Privacy Policy will only apply to you if the Services are made available to you by the relevant YONI-TECH entity as set out in the Terms of Service.

2. What Type Of Personal Information We Collect

We collect your information in the following ways:

Information you provide directly to us. you subscribe to our service, sign up for our services, request us to contact you, or through other interactions with us (or for business customer, act as the company's business representative to register for Services), we may ask you for certain personal information that identifies or is linked or reliably linked to you (“Personal Data” ,)such as your name, postal address, e-mail address, telephone number, company name, job title, or payment information, as well as non-Personal Data. For instance, and without limitation:

When you request support from us, we may also collect information from you, including Personal Data, such as contact information, documentation, screenshots, or other information you or we may believe is helpful to solving the issue.

When you speak with our customer service or sales on the phone, your calls may be recorded and/or monitored for quality assurance, training and research purposes.

In certain circumstances and depending on the country where you reside, we may collect your Social Security number from you for a limited purpose, such as for tax reporting relating to a payment for a customer referral or to facilitate an international money transfer.

Information we collect automatically when you visit our websites, our vendors and third-party services, such as our advertising and business providers, collect information about your visits to our websites and your interactions with our ads or content, together with information such as your IP address, location, cookies, and other tracking technologies (e.g., web beacons, device identifiers, pixels, and cross-device tracking). For more information, please see our Cookies Policy.

Information we get from third parties. Third party sources of information include, without limitation:

Government websites or credit rating agencies. We may obtain your credit information from government websites or credit rating agencies in order to control our own credit risk in on boarding new customers.

Website or social media platform . We also obtain where permitted by law contact information and other marketing lead information from third parties, websites or social media platforms and may combine it with information we have, for instance, to contact you or direct YONI-TECH marketing information to you.

Information about our customers users. Our customers and other third parties may also provide us with Personal Data and other information about our customers users and others. For example, we may receive Personal Data and other information from our customers, message senders, mobile network operators, databases with information relevant to mobile telephone numbers submitted to our services, and other third parties. This information may include, without limitation, telephone numbers, telephone numbers validity, corresponding device status (e.g., whether or not it is currently available for messaging), roaming status, carrier and country of location,for instance, to help us provide our services.

Information collected in connection with your use of services delivered via our platform. We and our service providers may collect Personal Data and other information in connection with your use of communications services delivered via our platform, including, without limitation:

Communications usage information. This includes information about your communications delivered via our platform such as the time and duration of usage, source and destination identifiers, from/to phone numbers, completion status, location, IP address, and amount of usage.

Communications content. To enable you to send and receive communications via our platform, we need to be able to handle the content of the messages, calls, and other communications channels used by you. This also includes, for example, voicemails, messages and call recordings recorded via our services.

Device information. Where you have installed our software on your device, we collect device-specific information from you. This includes, for example, your hardware model, operating system version, firmware, network configuration, device identifier, IP address, device performance and mobile or wireless network information. We use the device information we collect in order to deliver and improve our services. Device information is also collected when you visit our websites, as more fully detailed above.

Mobile device camera, microphone and photos. If you use our mobile apps, we may request your permission to access the camera, microphone, and photos on your mobile device, to make and receive voice and video calls and messages and to send photos to others. You do not have to allow us to access these functions of your device, but if you do not, certain features of our mobile apps may not be available to you. You may at any time opt out from allowing this access via the privacy settings on your device.

3. Why We Collect Personal Information And How We Use IT

How we use the information we collect depends on the nature of the data, which of our services you use, how you use them, and specific preferences you may have communicated to us. We reserve the right to collect, share and otherwise use non-Personal Data for any purpose except where limited by applicable law, and to create non-Personal Data from Personal Data in order to do so. We list below the specific purposes for which we collect, use and otherwise process your Personal Data:

To deliver our services. We use your Personal Data and other information as necessary to perform our obligations in delivering our services to our customers. This includes delivering your communications to the intended end user, processing transactions with you (such as billing), authenticating you when you log into our platform, providing customer support, and operating and maintaining our services. We also need your information to communicate with you about the services, including registration confirmations, purchase confirmations, expiration or renewal reminders, responding to your requests, and sending you notices, updates, security alerts, administrative messages, and other communications necessary to usage of the services.

To carry out core activities relating to our services. To effectively deliver our services to you, we use your Personal Data and other information to engage in important supporting activities such as:

a. billing and collections, including maintenance of records in the event of a subsequent billing dispute;

b. preventing fraud, violations of our acceptable use policies, and unlawful activities;

c. troubleshooting, quality control, and analytic; and

d. monitoring the performance of our systems and platform.

To improve our services and develop new services. We use your data in the provision of the services. We also use data we collect in existing services to improve and develop new services.

To market, promote, and drive engagement of our products and services. We use Personal Data and other information about you to send promotional communications, such as e-mail messages, text messages, phone calls, faxes and postal mail, and for marketing when we have an adequate legal ground to do so. When prior opt-in consent is required by applicable laws, we will obtain such consent. We do not send marketing communication to our customers customers who are end users. Based on information we collect about you, we may decide whether and how to promote certain of our products or services to you over others.

To comply with legal requirements. Applicable laws or regulations may require our processing of your Personal Data and other information, such as laws mandating retention of communications data, including disclosures required by law or legal process.

To protect our legitimate business interests and legal rights. Where we believe it is necessary to protect our legal rights and interests, or the interests of others, we use Personal Data and other information about you in connection with legal claims, compliance, regulatory, and audit functions.

According to your explicit consent. If we wish to use your Personal Data for certain purposes which require consent under applicable law, we will first seek out and obtain your consent.

What Personal Data do we collect?

When you visit and use our website, Yoni-tech may collect and Process the following types of Personal Data:

name, company name, title/ position/ role and contact details (telephone number, e-mail); your consent choices and preferences (to process Personal Data / use cookies / receive newsletter and other services requested by you); IP address, user-agent information, cookie identifiers and settings, your behavioral data (pages visited, interactions), tracking data (for details please see the Cookie Notice);

4. Why do we process your Personal Data?

There is always a legal basis or a permitted legitimate reason why we Process your Personal Data, such as:

To enable you to access and use our website;

To enhance user experience by providing personalized content and features;

To evaluate and improve the performance and design of the website and our services;

To collect analytics data for improving website functionality and content.

To track and manage user preferences and consent regarding cookies.

To promote the website in social media by using the social media plug-ins placed on the website.

To track marketing campaign results and responses;

To establish, exercise or defend legal claims, and/or to protect and assert our and your legal rights;

To comply with any legal obligation, we are subject to;

To enhance security and to protect us from fraud or other inappropriate conduct.

In all cases above Yoni-tech will limit the Processing of Personal Data to the extent required to fulfill the specific purpose.

Your respective Personal Data will be held in our website database or stored on the servers of our hosting services providers. Cookie data is retained based on the cookie's duration and is cleared upon expiration. Analysis data is retained for a limited period, for analysis and improvement purposes.

5. What is the legal basis of Processing your Personal Data?

With your use of this website we may Process your Personal Data based on the following legal bases: Consent - for processing of personal data to provide the services you requested; Consent - for processing of personal data to provide newsletter; Consent - for functional, performance, marketing and unclassified cookies, when you manage your cookie preferences, subscribe to Yoni-tech newsletter; Legitimate interest - for strictly necessary cookies, when you visit our website (in order to tailor it to the visitors needs and preferences) or use the social media plug-ins placed on the website (see Section 8). It is for example in our legitimate interest to make this website better for visitors and promote it via social media, provided that our legitimate interest does not outweigh your rights and interests;

6. What are Your rights?

With respect to your Personal Data that we Process, you have the following rights: Right to access - you may request us to provide you with a copy of your Personal Data, in general free of charge, in an electronic format; Right to rectification - you may request us to correct, update and/or otherwise amend your inaccurate or incomplete Personal Data; Right to object - you may object to the Processing of your Personal Data (in case Personal Data is processed on the legitimate interest legal basis); Right to restrict Processing - you may restrict the Processing of your Personal Data; Right to erasure - you may request us to erase your Personal Data; Right to data portability - you may ask us to transfer your Personal Data to you or to a third party designated by you (in case Personal Data is processed on the consent legal basis); Right to withdraw your consent - you may withdraw your consent (in case Personal Data is processed on the consent legal basis); Right to file a complaint - you may file a complaint to a data protection authority. In order to exercise any of the rights in relation of your Personal Data, please address your respective request to service@yoni-tech.com. The exercise of rights is subject to exemptions. In case any exemption applies, we will communicate this to you in a timely manner. Yoni-tech will comply with your justified request without undue delay and, in any event, within one month of the receipt of such request. This period may be extended up to two further months where necessary, taking into consideration the complexity and number of the requests we receive.

7. Personal Data sharing with others

We will respect and protect your privacy as set out in this Privacy Notice. To the extent reasonably necessary, we may disclose your Personal Data with: our affiliates/employees other third parties if any who support this website or otherwise are required to Process your Personal Data for the purpose of Yoni-tech's business operations; third parties who provide marketing and/or additional support services (please see Section 8 below and the cookie preference information in our Cookie Notice); law enforcement bodies, state agencies, courts, regulatory authorities or similar if required to be disclosed for compliance with a legal obligation to which we are subject, to protect your or third party's vital interests, or to exercise or defend our legal claims; other third parties, upon your prior written consent/instruction or on the basis of our legitimate interest.

8. Cookies

A cookie is a piece of data contained in a very small text file that is stored in your browser or elsewhere on your hard drive. Cookies allow YONI-TECH to identify your device as you navigate our websites or your account. This makes navigating and interacting with our websites or your account more efficient, easy and meaningful for you. By themselves, cookies do not identify you specifically. Rather, they recognize your web browser. So, unless you identify yourself specifically to YONI-TECH, like signing into your account, we dont know who you are just because you visited our website. YONI-TECH uses both session and persistent cookies. Session cookies are cookies that disappear from your computer or browser when you turn off your computer. Persistent cookies stay on your computer even after you are turned it off. Additionally, the cookies on our websites fall into three categories: (1) Required Cookies, (2) Functional Cookies, and (3) Advertising Cookies. To learn more about each category of cookie, you can visit our cookie consent tool by clicking on the "Cookie Preferences" link on the bottom right of the YONI-TECH website you are visiting.

9. Dispute Resolution

This Privacy Policy and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed and enforced in accordance with the laws of Singapore.

Any dispute first arising in relation to the Privacy Policy and all claims and matters will be resolved primarily through negotiation between the Parties. If the resolution is not reached through negotiation after thirty (30) working days from the date of commencing amicable dispute resolution, one party may submit the dispute to be settled by the The Singapore International Arbitration Centre(SIAC).The proceedings shall be held in English. The arbitrators decision shall be final and binding.

10. How To Contact Us

If you have any questions, comments or suggestions regarding this privacy policy, please contact us via email: service@yoni-tech.com, and we will respond to your request within 15 days.