Global eSIM Data Platform for Travel and Business

Yes, an eSIM will work on these devices if they support the eSIM functionality.

Not sure? See our list of “eSIM-supported devices”.

If you are still unsure or your device model is not listed in the list, please click the link below to learn more.

How can I check if my device supports eSIM?

If your eSIM is not working, you can try a few things to get it back on track: 1) Check your device’s compatibility, see our list of eSIM-supported devices. 2) Restart your phone, as with most technical issues, restarting is the first thing you should do. 3) Check the network settings on your device, make sure your eSIM profile is turned on, and roaming is activated.

Check if your device is locked to a carrier, as eSIMs can’t be activated on locked devices. Please contact your carrier for more information.

Yes. Make sure to turn on data roaming after you arrive at your destination. You can toggle it on from the eSIM settings.

Our Unlimited Data plans are designed to give you worry-free internet while you travel. To ensure that all customers enjoy a smooth experience, we apply a Fair Usage Policy (FUP). We offer 1GB high speed internet data daily, followed by unlimited data at reduced speed up to 256kbps. Refresh daily at 12am (Malaysia time, GMT+8).

You can find the QR code from the booking details that you received via email or you can “login to your account” to view the QR code. You can scan the QR code with a device that is eSIM compatible by following these steps: iOS Settings > Cellular or Mobile data > Add Cellular Plan > Scan the QR code Name the eSIM at your convenience from the “Cellular Plan Label.” Do not turn on data roaming until you arrive at your destination Android Network & Internet > SIMs > Add Cellular Plan

No. You can use the eSIM only on one device. As such, one QR code can’t be used multiple times or on multiple devices. Make sure to scan the QR code and activate the eSIM on the device you intend to use it on.

It is recommended to install and activate the eSIM at the departure airport. This is to ensure you have a seamless connection right after you reach at your destination.